Specific commitments. Not vague promises.
SafeStorage publishes its service level commitments openly. Every SLA is backed by our ISO 9001:2015 certification — which mandates documented processes, annual external audits, and formal non-conformance correction.
These are specific, documented, and audited — not marketing language.
| Service | Commitment | Notes |
|---|---|---|
| Quote response | Within 2 hours (business hours) | Phone/WhatsApp: immediate |
| On-site survey | Within 24 hours for 50+ items | Weekdays, 6 cities |
| Pickup scheduling | Within 48 hours of confirmation | Large pickups: 3–5 days coordination |
| Digital inventory delivery | Same day as pickup | Sent by WhatsApp/email |
| Retrieval delivery | Within 48 hours of request | Mon–Sat, 6 cities |
| Claim notification response | Within 24 hours | Full claims process: 30 working days |
ISO 9001:2015 is not a one-time badge. It requires ongoing operational discipline — and that discipline is what makes our SLA credible.
ISO 9001 requires every service step — from pickup scheduling to inventory delivery — to be formally documented. We cannot deviate from these documents without triggering a non-conformance.
An accredited certification body audits our processes every year. They verify that our actual operations match our documented procedures. Failures must be corrected and re-audited.
If any SLA is missed, it is logged as a non-conformance. Root cause analysis is mandatory. Corrective action must be documented and verified — not just promised.
You can request our quality manual extracts for vendor onboarding, procurement due diligence, or compliance audits. Contact us and we will share within 24 hours.
We are honest about what our standard service does not cover. This prevents misunderstandings and protects your planning.
Our standard commitment is 48 hours from confirmation. Same-day pickup for urgent unplanned requests is not guaranteed — though we attempt it where operationally possible.
Weekend delivery is available in select cities on request. It is not a standard SLA item across all 6 cities. Confirm availability when booking.
We offer climate monitoring (temperature + humidity sensors), but we do not operate refrigerated or cold-chain storage. Pharmaceutical cold chain is outside our scope.
We are a B2B storage partner — not a last-mile fulfilment house. Consumer-facing e-commerce fulfilment is not part of our service scope.
Pickup within 48 hrs. Digital inventory same day. ISO 9001 certified. No lock-in.