Your items are covered from the moment we pick them up to the moment they are returned. Two separate insurance covers — one for transit, one for storage — so there is no gap in protection.
Covers your items while they are being transported in our vehicles between your premises and our warehouse. This insurance is active from the moment our team begins loading at your location to the moment items are unloaded and logged at the facility.
Covers your items while they are stored at our ISO 9001 certified warehouse. The storage facility is protected by FM-200 fire suppression (no water damage), a compound perimeter with CCTV and guards, Bosch intrusion alarms, and Honeywell access control.
| Item Type | Coverage | Notes |
|---|---|---|
| Office furniture | Yes | Covered for damage during transit and storage. Items wrapped and padded before loading. |
| IT hardware (laptops, servers) | Yes | Covered. Photographed at pickup for condition record. Handled by trained staff. |
| Documents & files | Yes | Covered. FM-200 fire suppression prevents water damage. Documents are barcode-tracked. |
| Pharma samples | Yes | Covered with declaration of item type and value at intake. |
| Retail merchandise | Yes | Covered with declared value. Suitable for D2C brands and e-commerce sellers. |
| High-value jewellery / fine art | Consult | Subject to declared value assessment and may require additional premium. Contact our team before storing. |
Call 8088848484 or WhatsApp us as soon as you discover damage or loss. The 24-hour window from discovery is important — do not delay notification.
Give us the item description, the barcode number if available, and the declared value. Having purchase invoices or photographs of the item before storage speeds up the process.
Our team inspects the item and cross-checks our pickup photographs and barcode records. For larger claims, the insurer's surveyor may also conduct an independent inspection.
Once inspection is complete and documentation is verified, the claim is settled within 30 working days. Our team keeps you informed at every stage.
Every item is photographed at your premises before it is loaded onto our vehicle. If an item has a pre-existing scratch or dent, that is captured in the photo. This prevents disputes — we can clearly distinguish between damage that existed before pickup and any damage that may have occurred during transit or storage.
Every item gets a unique barcode label at pickup. Every movement that item makes — from your premises to our vehicle, to the warehouse, to your allocated bay — is recorded against that barcode. If you ever need to raise a claim, the chain of custody record tells us exactly where the item was and when.
All photographs are automatically timestamped. If a claim is raised, the timestamp confirms the date and time the item was handed over in a specific condition. This is particularly valuable for electronics, IT hardware, and high-value items where condition at handover is critical to the claim assessment.
No lock-in. Per-month billing. Pickup within 48 hours. Insurance active from Day 1.